F.A.Q. Frank And Oak

Most Popular Questions

Who is Frank And Oak?

Offering style and advice for the moments that matter, Frank And Oak is a destination for customers who want to live and dress well. By coupling considered product design with advice through immersive digital, in-store and content experiences, Frank And Oak has transcended its role as a retailer and is redefining the shopping experience.

Constantly evolving and looking towards to the future, Frank And Oak offers premium design and world class customer service to its growing ranks of nearly 3 million members. You can read the Frank And Oak story right here: frankandoak.com/about

Do you have any physical stores?

Yes, we have over 13 brick & mortar locations across Canada and the US. You can find a full list of our stores here: frankandoak.com/stores"

Keep an eye out for more stores opening in a city near you.

Where can I find sizing information?

You have 30 days from the date of purchase to return any unwanted item for a refund to your original method of payment. We even provide you with the return label - you just need to request it online via your profile.

All Clearance Items final sale and cannot be returned or exchanged.Please note that returned clothes and accessories must have their original tags and be in new, unworn condition without any scuffs, scratches, stains, or tears. We recommend you try on your clothes with an undershirt. Some items - such as socks, bathing or swimsuits, towels, and underwear cannot be returned, as we need to ensure these items are hygienic.

What is Style Plan?

Style Plan is the new and easy Frank And Oak service that offers great styles at a low cost. When you subscribe to Style Plan you can get up to 4 personalized recommendations for $79 USD ($89 CAD) every month or every two months. You choose the items you want to receive and when you want them.

What else do you get? Free standard shipping, free returns and you can cancel at any time.

We launch a new collection on the first of each month around 11 AM EST and you’ll have access to our latest styles.

How can I exchange my item?

At this time, we don’t have a direct exchange process in place. But fear not! You can definitely swap your item for something else if your heart so desires. The quickest way to exchange your item is to place a new order right away.

Here’s what you need to do:
  1. Place a new order for the correct item (with our limited inventory, you don’t want to wait til it’s too late!)
  2. Request a Return from your Order History page (log in or create an account in order to do this)
  3. You’ll be refunded to your original method of payment once the return is received.

* If you purchased the item(s) with a discount code, just reach out to our amazing customer service team on Live Chat before placing your new order. One of our representatives will be happy to help you out.

Do you have discount codes?

Occasionally we will provide coupon codes with special offers and discounts. These can be found in emails, on social media, or at promotional events. Discount codes can be entered at the checkout screen.

Coupon codes are for one time use only and we reserve the right to suspend their usage at any moment. Discount and promo codes are not valid on sale items, third party items, and grooming products unless otherwise specified in the terms and conditions.